Shipping Policy
Teknova – Shipping Policy
Effective Date: 06/24/2025
At Teknova, we’re committed to getting your order to you quickly, safely, and affordably. Please read below to understand how we handle shipping.
📦 Processing Time
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Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
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You’ll receive a confirmation email once your order is placed, and a tracking email once it ships.
🚚 Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and the weight of your order.
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (U.S.) | 3–7 business days | |
| Expedited (U.S.) | 1–3 business days | |
| International (if offered) | 7–21 business days |
Note: Delivery times are estimates and may vary due to carrier delays or external factors.
🌍 International Shipping (if applicable)
We offer international shipping to select countries. International orders may be subject to customs duties and import taxes, which are the buyer's responsibility.
📫 Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number and a link to follow your package. If you haven't received tracking info after 3 business days, please contact us.
❗ Shipping Issues & Delays
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Teknova is not responsible for delays caused by the shipping carrier, weather, or customs.
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If your order is lost, damaged, or delayed, contact us and we’ll assist as best we can.
📍 Wrong Address Disclaimer
Please double-check your shipping address before confirming your order. We are not responsible for items shipped to incorrectly entered addresses.
📞 Need Help?
Contact our support team anytime at [Your Email Address] for help with your shipping questions.